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FAQ

1. How to make a return?

You have 14 days from the day of delivery to return the purchased print(s).

In order to maintain the highest quality of prints we pack them using cotton gloves. Before packing the printout into the tube, it is protected with parchment paper. Returned print cannot bear traces of use or damage.

Please notify us about your wish to make a return by e-mail ewapronczukkuziak@gmail.com no later than 14 days from the date of delivery and then return product(s) (in its original packaging) to our address:

Ewa Pronczuk Kuziak
Grochowska 121/125/1
04-148 Warsaw
Poland

Please pack your print securely, inserting all the items that were included in the package we sent to you. 

Do not remove the "FRAGILE" stickers from the packaging.

All direct costs of returning the product are covered by the customer.

 

2. Failure of pick up a package

If the customer fails to collect a post parcel, the cost of the return shipment will be transferred to the customer.

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